Frequently Asked Questions

Ordering FAQ

The cheapest, fastest and best way to order is online as we use automated processing systems. Online orders are cheaper for us to process so we pass this saving on. You can order 24 hours a day 365 days a year.

Orders are physically processed Monday to Friday (not public holidays)

Orders received before 1.30 pm are usually sent on the same day.

We send tracking information by email so please take care to enter your email details correctly.

How it works:

  • Choose your product(s)
  • Add to cart
  • Go to checkout
  • Fill in your delivery address details. Suburb state and postcode is all that is required (there is no need to include the major city name)
  • Select payment method
  • You’ll get an email with a order number
  • Next you’ll get an email from us with your Australia Post tracking number
  • Australia Post should get email updates with status changes

If you’re an existing customer you can just login and all your adress details will have been saved.

  • Orders are physically processed Monday to Friday (not public holidays)
  • Orders received before 1.30 pm are usually sent on the same day.
  • Please take care to enter your adress and email details correctly.
  • We’ll send tracking details to you by email at 5.30pm on the day we send your order.
  • Australia Post should send email updates with status changes

We’ll send tracking details to you by email within 24 hours of your order being dispatched.
Australia Post should send you email updates with status changes.

Occasionally this system may not work but this is mostly due to
a) an incorrectly entered email address
b) Australia Post system overload.

Please check your emails from us and/or Australia Post to find your tracking number.
Once you have the tracking number, enter it here:

https://auspost.com.au/track

Please check your emails from us and/or Australia Post to find your tracking number.
If you still cant find your tracking number, please let us know using the form at right.

Once you have the tracking number, enter it on the Australia Post tracking page:

https://auspost.com.au/track

“In Stock” means we have the product in our warehouse right now.

Items marked as “Pre-order” means that stock is on its way, but we don’t have it in the warehouse right now. In some cases, we may order the product in once we receive your order. Tip: If the “delivery date” is 90 days from today, it means we will be ordering the product in especially for you.  We will place your out of stock item on backorder to be shipped to you as soon as it arrives in our warehouse. 

On 1% of occasions our stock level may be incorrect, and a product may not be available. In this case we will let you know immediately, and either send you an immediate refund or place the order on back-order.

 

 

If you cant find a product using the search box, it is possible we don’t have it.

In some cases products are no longer manufactured and thus no longer available.

Try the search box at the top of this page and see if you have any luck.

If you find a product that is marked as “pre-order” it means that stock is on its way, but we don’t have it in the warehouse right now.

 

 

Let us know if you are having a problem with something and we will endeavor to find a solution. Please use the form on this page and describe clearly what type of problem you are having.

You can also upload pictures to show us.

Let us know if you are having a problem with something and we will endeavor to find a solution. Please refer to our Returns Policy here.

If your product is faulty or not as described, please refer to our Returns Policy page here.

  • “Oops – I ordered the wrong product”
    No worries, yes we’ll fix it.
  • “Umm… I changed my mind”
    Alright, yep, we’ll fix it.
  • “My spouse is really unhappy that I bought this”
    (breathes out through nose loudly)
    Yes, yes, we’ll fix this one too.

If you ordered the wrong product from us, or you changed your mind, let us know and we will either exchange it for the product you actually want or send you a refund. Please refer to our Returns Policy page for full details.

 

In this case our apologies.

Please send details in the form on our Returns Policy page and we will replace the product or refund you immediately.

Details should include:

  • Item you ordered
  • Item you received
  • Your customer account code if you know it, otherwise your name, address and email address will allow us to identify you and the order in question.
  • Photos of the enclosed invoice and item barcode if possible.

Product FAQ

Hardcover: Acrylic paper
Softcover: Polyurethane (PU)

  • Table of contents

  • Page numbers

  • FSC-certified paper

  • Perforated sheets at the back of each notebook

  • 2 bookmarks

  • Expandable pocket on the inside cover

  • Stickers for archiving and labelling

  • 24 colours

  • 6 formats

  • 4 ruling options

Our products are made out of FSC-certified paper and are produced sustainably.

Our cover materials of the hardcover notebooks also meet the following standards: EU Reach, RoHS, CPSIA, EN71 Teil 3, TSCA, ISQ 8124 Teil 3, ASTM F963 and Prop. 65.  We use latex-saturated paper with a protective colour coating on water base.

  • Master (A4+), 225 x 315 mm
  • Composition (B5), 178 x 254 mm
  • Medium (A5), 145 x 210 mm
  • Paperback (B6+), 125 x 190 mm
  • Hardcover (B6+), 125 x 190 mm
  • Pocket (~A6), 90 x 150 mm
  • Jottbook (A4), 210 x 298 mm 
  • Lined (line spacing Master Slim (A4+), Composiotion (B5), Medium (A5), Paperback (B6+), Pocket (A6) : 6 mm, Master Classic (A4+) line spacing: 8.5 mm + margin)

  • Squared (5 x 5 mm squares)

  • Dotted (dots with 5 x 5 mm spacing)

  • Plain (including ruled and squared guideline page – except in Pocket (A6) format)

Not all products are available with all ruling options. The ruling options available are specified on the individual product pages.

The number of pages depends on the product and is specified on the individual product details pages.

Depending on the product and format, the thickness of our paper ranges from 80 to 150 g/m² for notebooks.

 

Yes, our paper is acid-free.

  • Weekly Planner & Notebook (Master, Medium, Pocket, Softcover Medium, Softcover Paperback, Softcover Pocket)

  • Weekly Planner (Master, Medium, Pocket, Mini, Softcover Medium, Softcover Pocket)

  • Daily Planner (Master, Medium, Pocket)

  • Monthly Planner with Notebook (Softcover Composition (B5), Softcover Paperback (B6+))

  • Week Planner (Master, Medium, Pocket)

  • 18-Month Academic Week Planner (1 July 2020 to 31 December 2021) (Master, Medium, Pocket)

LEUCHTTURM1917 planners are available in German, English and French.

  • The Pen Loop is a self-adhesive pen holder made of elastic.

  • An adhesive pad is provided at the back of the Pen Loop. When you remove the protective film over the pad, you can simply affix the Pen Loop to the back cover of your notebook or planner.

  • The Pen Loop is suitable for both thin pencils and thick fountain pens.

A patent has been filed internationally for the LEUCHTTURM1917 Pen Loop.

 

 

The font size of a Personalised debossed text is 6mm for capitals and 5mm for lower case letters

Most lettering is right justified to the elastic encloser on the bottom of the front cover.  In some cases where the text is longer, it looks better to centre to text in the middle of the bottom of the front cover.

Company & Brand

The LEUCHTTURM1917 brand, which incorporates high-quality stationery and writing instruments, is owned by LEUCHTTURM Gruppe GmbH & Co. KG. LEUCHTTURM Gruppe is a family-run company steeped in tradition.

“Leuchtturm”, which is German for “lighthouse” comes from Leuchtturm Gruppe GmbH & Co. KG.

  • The name reflects the fact that the LEUCHTTURM Gruppe is a traditional, family-run company upholding Hanseatic values in northern Germany.

  • “1917” is the year in which the company was established.

The company was originally founded on 8 May 1917.

The LEUCHTTURM Gruppe has its company headquarters in Geesthacht (in Schleswig-Holstein, Germany).

We seek to create products that we can stand over and would be happy to use ourselves.

LEUCHTTURM1917 is a lifestyle brand of the LEUCHTTURM Gruppe. At the heart of our product portfolio are notebooks and planners in a wide range of different colours and styles.

Location

LEUCHTTURM1917

Australian Distributor:
Renniks Group Pty Ltd
Unit 6, 30 Perry Street,
Matraville NSW 2036

Phone: 02 9695 7055